Frequently Asked Questions
❓ What is the procedure if the machine requires repair?
There is a secure procedure for product returns and repairs. Please refer to the service policy for detailed information regarding maintenance and support.
❓ How is the quality of the medical equipment ensured?
The goal is to provide high-quality medical equipment at a competitive price, ensuring all products meet rigorous standards for clinical use.
❓ What are the estimated shipping times?
By Express: 5-7 working days; By Air: 3-4 days to international airports; By Sea: approximately 25-55 days to the destination seaport.
❓ Can you assist with complete clinic or hospital projects?
Yes, complete solutions for clinic and hospital equipment setups are available. Previous projects include successful setups in East Asia, Africa, and Saudi Arabia.
❓ What is the filtration efficiency of this device?
The device features a high-precision HEPA filter system with an efficiency rating of 99.97%, effectively capturing aerosols and fine particles.
❓ Is the operation of the suction device noisy?
The device is designed for clinical environments with a noise level of ≤60dB, ensuring a comfortable environment for both practitioners and patients.